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Terms of Service

Last updated: July 1, 2026

1. Services

TrueMid Manufacturing provides prototyping and manufacturing services including 3D printing, CNC machining, vacuum casting, and injection molding. All work is performed in Xi'an, China.

2. Quotes and Orders

Quotes are valid for 30 days. Orders are confirmed upon written approval and, where applicable, receipt of deposit. We reserve the right to adjust quotes if project requirements change after initial agreement.

3. Intellectual Property

All designs, CAD files, and intellectual property remain the property of the client. We do not share, sell, or use client designs for any other purpose. We sign NDAs upon request.

4. Quality and Tolerances

We manufacture to the tolerances specified in your order. Unless otherwise specified, we default to standard industry tolerances: ±0.1mm for SLA, ±0.05mm for CNC. Visual prototypes may have layer lines or support marks inherent to the process.

5. Payment Terms

Prototyping orders: 100% advance. Production orders: 50% deposit, 50% before shipment. Payment via PayPal, bank transfer, or other agreed method.

6. Shipping and Delivery

Delivery times are estimates. We are not liable for delays caused by shipping carriers. Risk of loss passes to the client upon handover to the carrier. We provide tracking numbers for all shipments.

7. Returns and Refunds

If parts do not meet agreed specifications, notify us within 7 days of receipt. We will remake or refund at our discretion. We are not responsible for design errors in client-provided files.

8. Limitation of Liability

Our liability is limited to the amount paid for the order. We are not liable for indirect, consequential, or punitive damages.

9. Governing Law

These terms are governed by the laws of China. Disputes shall be resolved through good-faith negotiation or, if necessary, in the courts of Xi'an, China.

10. Contact

For questions about these terms, contact us at info@truemidmanufacturing.com.